Security Monitoring

Security alarm monitoring service is a crucial part of ensuring that Melbourne Businesses are safe and secure 24 hours a day. Eclipse Security Systems connects monitored alarms to Grade A1 Monitoring Control Room where an on duty officer will follow client instructions should an alarm be activated or compromised.

Grade A1 is the highest grade awarded by Asial, Security Industry Association and means that the Monitoring Control Room has been inspected and compliant with Australian Standards AS 2201.2 2004.

Instruction of how our Control Room should respond to an event are recorded on the clients account and these instructions will be followed. Standard practice, should there be an incident that triggers an alarm are that the control room officer on duty will contact individuals who have been provided as a list of contact for such an event. The first person on the list to be reached will provide further instruction or advice to the officer as to how to respond. This could be to simply ignore the alarm if the alarm was triggered by accident or if a break-in is suspected, a patrol may be dispatched to inspect activity and ensure that the property is secure. If a smart alarm is installed and the alarm can be verified by the control room or client, Police can be contacted to attend the burglary. Police will NOT attend if the the alarm is unverified.

Having your business monitored 24 hours is crucial and can reduce damage and the loss of stock due to quick response. Businesses are most vulnerable to burglary after dark and when no one is there and being monitored 24 hours can give business owners peace of mind that they will be contacted should their Business be a target of Burglary.

For businesses relocating or expanding, we offer seamless transition of existing systems or upgrades to include advanced CCTV and Access Control Systems. Our Security Consultants conduct thorough assessments and provide free Security Assessments for new premises, ensuring tailored security solutions. Additionally, we emphasise the importance of preventive maintenance agreements to uphold system efficiency and compliance with Australian Standards. With a proactive maintenance approach, including regular servicing of Security Alarm and CCTV systems, we aim to minimise risks and maximise operational security for our customers. Whether it’s installation, repair, or ongoing maintenance, Eclipse Security Systems remains committed to safeguarding your assets and ensuring peace of mind.