Do you have a Monitored Alarm System and want to know how the NBN is going to affect you? Here are some of the FAQ’s that might assist you, should you not find the answer to your question here, please call us on 1300 66 11 99.
What is NBN?
The National Broadband Network (NBN) is currently being rolled out across Australia. 93% of Australian homes, Schools and Businesses will have high-speed internet and phone access by 2025.
When will I get NBN in my Area?
You can check with your retail phone provider or here: NBN In My Area?
What happens when the NBN is in my Area?
Once the NBN is available in your area you will be notified, there will be an 18 month transition period before Telstra has a regulatory obligation to disconnect your property from the traditional copper wire network. You can call 1800 687 626 or visit www.nbnco.com.au for more information.
How does NBN affect my Monitored Alarm?
If your alarm is connected to your phone line there may be interruptions to your monitoring service. You should contact your alarm monitoring service provider as a precaution. If we monitor your alarm, you can email our service department with any questions or to notify us of the date that your NBN is being installed, so that we can keep an eye on your alarm reporting on that day: firstname.lastname@example.org or call us on 1300 66 11 99.
Does the NBN affect my Monitored Alarm if I have GSM or GPRS Alarm Monitoring?
No, because these types of monitoring do not use a phone landline for communication purposes you will not be affected. However as a precaution, if we monitor your alarm we would like you to call us once the NBN has been installed to ensure that there has been no interference or disconnection of with your alarm monitoring service during the NBN installation.
What do I need to do if my Monitored Alarm Service uses my phone line?
You must tell NBNCo prior to installation, that you have a monitored alarm so that they can install a Uni-V voice port. In our experience this is not full proof, so you will also need to call us to check that your monitoring service has not been disrupted.
How do I make sure that I have done everything correctly?
Download this checklist to help you: Check List
How can I ensure that my Business Alarm Monitoring Service is not affected by the NBN?
If you already have a system installed you can add a 4G mobile communications module to your system. If you would like to know more about making the switch, complete the form below and we will call you within 24 hours or call us now on 1300 66 11 99.
Eclipse Security Systems has systems that are wireless and therefore ideal for people renting their premises, the systems can move with you. Alternatively you would need to contact the agent or owner of the property to get their consent to install a hard wired system. To find out more about our wireless system watch the video here: Risco, Agility 3.
Yes! Insurance companies know that you are 3 to 4 times less likely to be burgled if you have an alarm system installed. This means they are less likely to have to pay large insurance claims on stolen property and are willing to give significant discounts to their customers that get monitored security alarms installed in their premises. The level of discount depends on the coverage of the alarm system and the area that the premises is located, for more information contact your insurance company.
Australian standard is to service your alarm system once a year. If you are monitored with Eclipse Security Systems you can add maintenance to your monitoring package at a discounted price. This ensures that you do not miss the annual service. We manage the annual service for you and ensure that any issues that arise such as low battery can be identified and resolved before they are an issue. Alarm Monitoring Packages
Every alarm system from Eclipse Security Systems comes with a backup battery already installed. This means that during power outages the alarm system will automatically switch to the backup battery. The battery will keep your alarm system powered for up to 48 hours, depending on how much you use the system during this time. After the main power comes back on, the alarm system will begin recharging the backup battery until it is at full power again. During this time the alarm system will report that the battery is low until fully charged.
There are a couple of ways to find this information:
We would always recommend that you get a qualified technician to change the battery for you. You can request a service call here : Request a Service Call
Your Alarm user manual will have the information, you can find a set of user manuals here : User Manual .
You can open the panel of your alarm system to see the battery. The most common battery is 12v DC Alarm battery and can be purchased from our online store. We do recommend getting a qualified technician to replace the battery as the system will need to be reset and it may void the warranty on your security system.
You should test your alarm system at least once a month if you are using it regularly. If you only use it when you are away from the house for extended periods, always test your alarm before activating the alarm. We also highly recommend 24/7 Alarm Monitoring so that you stay on the right side of your neighbours! Some systems will have a walk test feature, you can check your user manual for info. Regularly checking your alarm ensures it will work properly in case of an actual emergency. If your Alarm is monitored, ensuring that your Alarm is communicating is the main concern. If we monitor your alarm there is no need to worry as we will alert you if there are any issues with your alarm. You can also request a free monthly monitoring report with all our monitoring packages, this will give you details of your alarm activity.
This is a very broad questions and there are a number of things we consider when a client asks us this question.
Premises Type: ie – home, retail, commercial
Size and location of the premises
Level of security that the client requires and their budget.
The short answer is they start from $800+, if you would like us to quote for you we can provide a free quote by simply answering a few short questions – Complete our Request a Quote form here – Request a Quote
Yes! Studies have shown that property with alarm systems in them are 3 to 4 times less likely to be burgled. Burglars look for places without alarm systems because it’s easier and they have less chance of being caught.
All of our alarm systems come with the option of Pet immune detectors. This way small animals up to 35 pounds will not be detected. But it’s always a good idea that when you get an alarm system to let your pet run around in front of the detectors to make sure they aren’t detected. Even when your alarm system isn’t armed, the detector will still have a small red light show when it sees motion.
Eclipse Security Systems has been in business since 2000. Over the years Eclipse Security Systems has led with the changes in technology, to now be considered at the forefront of Security Industry for Victoria. Click here to find out more about Eclipse Security Systems.
Eclipse Security Systems, provide security solutions across Victoria. Find out more about us.
Based on 22 reviews
Eclipse Security Systems Melbourne
12:06 12 Jan 21
12:12 04 Aug 20
05:59 20 Jul 20
Thanks to the team today who came and installed my security system. Alarm, CCTV and Intercom for my home. Awesome guys and very smooth installation. Highly recommend for all your security needs!
07:29 24 Mar 20
Just like to thank Keith for his time today did an amazing job a man that really knows his job very polite and very helpful we really appreciate the time he took to go through it all thanks so much wil be recommending you to our friends and family don't work to hard Keith
12:11 14 Feb 20
02:28 17 Oct 19
We updated our security system and right from the initial sales contact (thanks George), through quoting and installation it has been a very responsive and efficient experience. George and the Eclipse team patiently dealt with our questions and helped configure our system to our exact requirements as well as fixing a minor issue promptly and without any pushback or fuss. I would not hesitate to recommend them to anyone.
03:25 28 Aug 19
I notice, and appreciate superior customer service and that is exactly what I always have experienced with Eclipse Security Systems..I was highly pleased with the professional manner in which Greg answered all my queries. Very high customer focused.Overall rating: 10/10.
06:51 05 Jun 19
Had a security system that needed some attention. Emailed Eclipse and their response was fantastic from the beginning (thank you Fiona). My issue was dealt with quickly and professionally. The technician (thank you Reece) arrived at the agreed time and was great.The problem was diagnosed very quickly, but with some complications given it was originally an American system. This is where the tech guy went above and beyond to help and for that I am very appreciative. I would highly recommend them because of their professionalism, timeliness and going that extra mile to support a customer.Update (05/06/2019) Rhys attended again at very short notice and was spectacular in his customer service. I can't recommend him more highly. Rhys enhanced the system and explained it to us in normal terms to the point where we can take full advantage of our security system.I also want to thank the support people at Eclipse who have been fantastic and everything can be done on time and with a high level of professionalism.Highly recommended for all aspects of security and customer service!
23:45 26 Mar 18
Originally had a poor-quality company install our maglock and had continuing issues. Eclipse rectified the installation and had zero problems since. Very professional and recommended.
03:27 19 Feb 18
Excellent service, went beyond what was expected thanks
22:44 08 Feb 18
We had CCTV & alarms installed at our new property. Kristian our consultant had comprehensive knowledge of the systems & was completely genuine & honest in his approach. Technicians Jason, Keith & Brett performed the install. They were incredibly efficient, highly professional on top of being very polite. However what was equally as important was the after-sales service of which proved to us that we had made the right decision choosing Eclipse. Customer satisfaction is definitely at their core values. This is a very experienced & reputable company. Should we require any additional systems in the future we will absolutely be employing their services.
My Stars Berwick
08:38 09 Oct 17
The service right from sales through to installation was genuine, helpful and professional. Upgrading our security monitoring system to having the access of locking and unlocking our service through a mobile phone has been assisting us greatly, day in and day out. Thank you for the great on going assistance since 2013!
06:22 02 Oct 17
So professional! Matthew provided us with great advice and knowledge making the decision very easy to go with Eclipse. They delivered on all their promises.We at Pakenham Accident Repairs would highly recommend Matthew and Eclipse for all your security needs.
23:21 25 Sep 17
I'd like to thank Kristain for all his hard work and his awesome customer service thanks guys.
05:40 20 Sep 17
Wow! Eclipes Security are amazing. I recently engaged their services to install security cameras at my place of work. The salesman, Matthew Trofa, was very helpful and answered all our questions, even the silly ones. Matthew went over and above to work with us and tailor the system to best suit our needs, while keep our budget in mind. I would highly recommend Matthew Trofa to any business, friend or family. Very happy customer 🙂
Barry Plant Narre Warren
03:45 20 Sep 17
We have had excellent customer service by Matthew Trofa and the team at Eclipse Security! Very happy with everything they have done.
00:29 03 Sep 17
I recently had cctv cameras installed and can't thank them enough. Amazing dedicated and helpful team. A special thank you to Keith the technician.
12:52 30 Nov 16
12:13 15 Oct 13
Eclipse Security Systems have installed all our security systems in the last 2 properties. They initially installed an alarm in our last house which was an existing house. They did such a great job that when we decided to build a new home they were the first security company I called. I did speak to a couple of other companies to check prices but went back to Eclipse Security Systems because I was confident that I was going to get great service and a professional job. We ended up having security cameras and an alarm installed so that we can check on our home while away. Their staff are always polite and professional. I would recommend them to anyone thinking about installing security systems in their home.
01:08 19 Oct 18
I've tried to call and reestablish my connection 5 times now, bum steer each time, Olag said a tech would call me back but never do? Now Olag said to download an app, free 4 control from the google app store, had a search and it does not exist? They were happy to receive and install alarm as a new customer, but have had no luck in getting them to help since then?Issue has now been resolved thanks you Eclipse
04:53 15 Nov 16
03:55 24 Feb 20
Really poor service experience. Lack of communication, last minute notice of inability to arrive as promised. Don't deliver on what's asked to do. Go somewhere else.