We updated our security system and right from the initial sales contact (thanks George), through quoting and... installation it has been a very responsive and efficient experience. George and the Eclipse team patiently dealt with our questions and helped configure our system to our exact requirements as well as fixing a minor issue promptly and without any pushback or fuss. I would not hesitate to recommend them to anyone.read more
I notice, and appreciate superior customer service and that is exactly what I always have experienced with Eclipse... Security Systems..
I was highly pleased with the professional manner in which Greg answered all my queries. Very high customer focused.
Overall rating: 10/10.read more
Had a security system that needed some attention. Emailed Eclipse and their response was fantastic from the beginning... (thank you Fiona). My issue was dealt with quickly and professionally. The technician (thank you Reece) arrived at the agreed time and was great.
The problem was diagnosed very quickly, but with some complications given it was originally an American system. This is where the tech guy went above and beyond to help and for that I am very appreciative. I would highly recommend them because of their professionalism, timeliness and going that extra mile to support a customer.
Update (05/06/2019) Rhys attended again at very short notice and was spectacular in his customer service. I can't recommend him more highly. Rhys enhanced the system and explained it to us in normal terms to the point where we can take full advantage of our security system.
I also want to thank the support people at Eclipse who have been fantastic and everything can be done on time and with a high level of professionalism.
Highly recommended for all aspects of security and customer service!read more
I've tried to call and reestablish my connection 5 times now, bum steer each time, Olag said a tech would call me back... but never do? Now Olag said to download an app, free 4 control from the google app store, had a search and it does not exist? They were happy to receive and install alarm as a new customer, but have had no luck in getting them to help since then?
Issue has now been resolved thanks you Eclipseread more
We had CCTV & alarms installed at our new property. Kristian our consultant had comprehensive knowledge of the systems... & was completely genuine & honest in his approach. Technicians Jason, Keith & Brett performed the install. They were incredibly efficient, highly professional on top of being very polite. However what was equally as important was the after-sales service of which proved to us that we had made the right decision choosing Eclipse. Customer satisfaction is definitely at their core values. This is a very experienced & reputable company. Should we require any additional systems in the future we will absolutely be employing their services.read more