1300 66 11 99
1/54-56 Centre Road, Hallam VIC 3803

Standard Monitoring Package

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Standard Monitoring Package

Customer Service Agreement

Requires: 3G/4G Communication Unit.

The Standard 3G/4G Monitoring Package includes:- 
  • Customers choice of Actions on Alarms
  • 24 hour Monitoring of Alarm System via 3G/4G (Mobile Data Network) by Grade A1 Control Room 
  • 24 hour Monitoring of AC Condition
  • 24 hour Monitoring of Battery Condition
  • 24 hour Monitoring of Tamper Conditions
  • Early to open & late to close actioned- Monthly system activity report (emailed as requested)
  • All Transmissions/Calls from the Alarm system to control room included
  • 12 hour polling to ensure communication with control room
PREMISES INFORMATION
Account Name (Premises Name)
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Premises Address:
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Town:
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Post Code:
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Nearest Crossroad:
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Premises Phone No:
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Premises Voice Code:
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Full Name of Authorised Contact:
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Authorised Contact Phone:
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BILLING DETAILS
Tick if billing detail are the same as the Account/Site details given above.
Company Name:
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Postal Address:
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Town:
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Post Code:
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Accounts Contact:
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Accounts Phone No:
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SERVICE REQUIREMENTS
Please select one of the options below
3G/4G Unit Brand/ModelEnter the model/brand of your existing 3G Unit Install
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3G/4G Unit Quote Number Q-Please enter your quote number
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SERVICE DETAILS - The Control Room instructions on activation of alarmPlease select one

Note: Patrol responses start at $75.00. Patrol responses are not included in monitoring packages and will be charged as an addition. Patrol response is for the attendance of a licensed patrol officer as instructed by the monitoring control room, who will follow the Service Instructions given by the client.

AFTER HOURS CONTACTS: (please list in order of contact)
Contact 1 Name
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Contact 1 Mobile Phone
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Contact 1 User Code
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Contact 2 Name
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Contact 2 Mobile Phone
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Contact 2 User Code
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Contact 3 Name
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Contact 3 Mobile Phone
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Contact 3 User Code
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Contact 4 Name
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Contact 4 Mobile Phone
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Contact 4 User Code
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ADDITIONAL USER CODES: (will identify staff using the system)
User Name
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User Code
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User Name
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User Code
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User Name
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User Code
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User Name
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User Code
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OPEN & CLOSE TIMES: (the control room will allow 30mins before open and after close before calling)
Monday Open/Close
MONDAY OPEN
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MONDAY CLOSE
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Tuesday Open/Close
TUESDAY OPEN
access_time
TUESDAY CLOSE
access_time
Wednesday Open/Close
WEDNESDAY OPEN
access_time
WEDNESDAY CLOSE
access_time
Thursday Open/Close
THURSDAY OPEN
access_time
THURSDAY CLOSE
access_time
Friday Open/Close
FRIDAY OPEN
access_time
FRIDAY CLOSE
access_time
Saturday Open/Close
SATURDAY OPEN
access_time
SATURDAY CLOSE
access_time
Sunday Open/Close
SUNDAY OPEN
access_time
SUNDAY CLOSE
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Holiday Open/Close
HOLIDAY OPEN
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HOLIDAY CLOSE
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MAINTENANCE PACKAGES
Maintenance RequiredAdd Just $15 per month
Quote for Maintenance

Annual Maintenance is inclusive of alarm systems up to 8 devices.

  • Phone support where possible
  • Annual preventative maintenance call
  • Alarm panel battery replacement included with Annual Maintenance Call, if required

* Annual Maintenance ensures that your Alarm is compliant with Australian Standards 


Annual Preventative Maintenance Calls include full system test to verify operational efficiency of detection devices and control equipment. Parts and labour not covered by warranty that require replacement will be charged at standard service rates.

My alarm system has over 8 devices or I have multiple systems to be maintained.
Eclipse Security Systems Account Manager
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