1300 66 11 99
1/54-56 Centre Road, Hallam VIC 3803

Frequently Asked Questions

/Frequently Asked Questions

Security Alarm FAQs

With the NBN currently being rolled out across Victoria, “does NBN affect my monitored alarm system” is a common question we are asked.  We have written an article to help you: NBN Monitored Alarm

Eclipse Security Systems has systems that are wireless and therefore ideal for people renting their premises, the systems can move with you.  Alternatively you would need to contact the agent or owner of the property to get their consent to install a hard wired system. To find out more about our wireless system watch the video here: Risco, Agility 3.

Yes! Insurance companies know that you are 3 to 4 times less likely to be burgled if you have an alarm system installed. This means they are less likely to have to pay large insurance claims on stolen property and are willing to give significant discounts to their customers that get monitored security alarms installed in their premises. The level of discount depends on the coverage of the alarm system and the area that the premises is located, for more information contact your insurance company.

Australian standard is to service your alarm system once a year.   If you are monitored with Eclipse Security Systems you can add maintenance to your monitoring package at a discounted price.  This ensures that you do not miss the annual service.  We manage the annual service for you and ensure that any issues that arise such as low battery can be identified and resolved before they are an issue.   Alarm Monitoring Packages

Every alarm system from Eclipse Security Systems comes with a backup battery already installed. This means that during power outages the alarm system will automatically switch to the backup battery. The battery will keep your alarm system powered for up to 48 hours, depending on how much you use the system during this time. After the main power comes back on, the alarm system will begin recharging the backup battery until it is at full power again. During this time the alarm system will report that the battery is low until fully charged.

There are a couple of ways to find this information:

  1. We would always recommend that you get a qualified technician to change the battery for you.  You can request a service call here : Request a Service Call
  2. Your Alarm user manual will have the information, you can find a set of user manuals here : User Manual .
  3. You can open the panel of your alarm system to see the battery. The most common battery is 12v DC Alarm battery and can be purchased from our online store. We do recommend getting a qualified technician to replace the battery as the system will need to be reset and it may void the warranty on your security system.

You should test your alarm system at least once a month if you are using it regularly.  If you only use it when you are away from the house for extended periods, always test your alarm before activating the alarm.  We also highly recommend 24/7 Alarm Monitoring so that you stay on the right side of your neighbours!  Some systems will have a walk test feature, you can check your user manual for info.  Regularly checking your alarm ensures it will work properly in case of an actual emergency. If your Alarm is monitored, ensuring that your Alarm is communicating is the main concern.  If we monitor your alarm there is no need to worry as we will alert you if there are any issues with your alarm. You can also request a free monthly monitoring report with all our monitoring packages, this will give you details of your alarm activity.

This is a very broad questions and there are a number of things we consider when a client asks us this question.

  1. Premises Type:  ie – home, retail, commercial
  2. Size and location of the premises
  3. Level of security that the client requires and their budget.

The short answer is they start from $800+, if you would like us to quote for you we can provide a free quote by simply answering a few short questions – Complete our Request a Quote form here – Request a Quote

Yes! Studies have shown that property with alarm systems in them are 3 to 4 times less likely to be burgled. Burglars look for places without alarm systems because it’s easier and they have less chance of being caught.

All of our alarm systems come with the option of Pet immune detectors. This way small animals up to 35 pounds will not be detected. But it’s always a good idea that when you get an alarm system to let your pet run around in front of the detectors to make sure they aren’t detected. Even when your alarm system isn’t armed, the detector will still have a small red light show when it sees motion.

Eclipse Security FAQs

Eclipse Security Systems has been in business since 2000.  Over the years Eclipse Security Systems has led with the changes in technology, to now be considered at the forefront of Security Industry for Victoria. Click here to find out more about Eclipse Security Systems.

Eclipse Security Systems, provide security solutions across Victoria. Find out more about us.

Eclipse Security Systems Melbourne
Based on 19 reviews
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robynallsopp@ymail.com Allsopp
robynallsopp@ymail.com Allsopp
07:29 24 Mar 20
Just like to thank Keith for his time today did an amazing job a man that really knows his job very polite and very... helpful we really appreciate the time he took to go through it all thanks so much wil be recommending you to our friends and family don't work to hard Keithread more
Paul Coniglio
Paul Coniglio
03:55 24 Feb 20
Really poor service experience. Lack of communication, last minute notice of inability to arrive as promised. Don't... deliver on what's asked to do. Go somewhere else.read more
Hugh Cheung
Hugh Cheung
02:28 17 Oct 19
We updated our security system and right from the initial sales contact (thanks George), through quoting and... installation it has been a very responsive and efficient experience. George and the Eclipse team patiently dealt with our questions and helped configure our system to our exact requirements as well as fixing a minor issue promptly and without any pushback or fuss. I would not hesitate to recommend them to anyone.read more
Oscar Aguero
Oscar Aguero
03:25 28 Aug 19
I notice, and appreciate superior customer service and that is exactly what I always have experienced with Eclipse... Security Systems.. I was highly pleased with the professional manner in which Greg answered all my queries. Very high customer focused. Overall rating: 10/10.read more
Damian Downie
Damian Downie
06:51 05 Jun 19
Had a security system that needed some attention. Emailed Eclipse and their response was fantastic from the beginning... (thank you Fiona). My issue was dealt with quickly and professionally. The technician (thank you Reece) arrived at the agreed time and was great. The problem was diagnosed very quickly, but with some complications given it was originally an American system. This is where the tech guy went above and beyond to help and for that I am very appreciative. I would highly recommend them because of their professionalism, timeliness and going that extra mile to support a customer. Update (05/06/2019) Rhys attended again at very short notice and was spectacular in his customer service. I can't recommend him more highly. Rhys enhanced the system and explained it to us in normal terms to the point where we can take full advantage of our security system. I also want to thank the support people at Eclipse who have been fantastic and everything can be done on time and with a high level of professionalism. Highly recommended for all aspects of security and customer service!read more
Barry Daly
Barry Daly
01:08 19 Oct 18
I've tried to call and reestablish my connection 5 times now, bum steer each time, Olag said a tech would call me back... but never do? Now Olag said to download an app, free 4 control from the google app store, had a search and it does not exist? They were happy to receive and install alarm as a new customer, but have had no luck in getting them to help since then? Issue has now been resolved thanks you Eclipseread more
22:44 08 Feb 18
We had CCTV & alarms installed at our new property. Kristian our consultant had comprehensive knowledge of the systems... & was completely genuine & honest in his approach. Technicians Jason, Keith & Brett performed the install. They were incredibly efficient, highly professional on top of being very polite. However what was equally as important was the after-sales service of which proved to us that we had made the right decision choosing Eclipse. Customer satisfaction is definitely at their core values. This is a very experienced & reputable company. Should we require any additional systems in the future we will absolutely be employing their services.read more
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