1300 66 11 99
1/54-56 Centre Road, Hallam VIC 3803

Does NBN affect Monitored Alarm Systems?

///Does NBN affect Monitored Alarm Systems?

Do you have a Monitored Alarm System and want to know how the NBN is going to affect you? Here are some of the FAQ’s that might assist you, should you not find the answer to your question here, please call us on 1300 66 11 99.

What is NBN?
The National Broadband Network (NBN) is currently being rolled out across Australia. 93% of Australian homes, Schools and Businesses will have high-speed internet and phone access by 2025.

When will I get NBN in my Area?
You can check with your retail phone provider or here: NBN In My Area?

What happens when the NBN is in my Area?
Once the NBN is available in your area you will be notified, there will be an 18 month transition period before Telstra has a regulatory obligation to disconnect your property from the traditional copper wire network. You can call 1800 687 626 or visit www.nbnco.com.au for more information.

How does NBN affect my Monitored Alarm?
If your alarm is connected to your phone line there may be interruptions to your monitoring service. You should contact your alarm monitoring service provider as a precaution.  If we monitor your alarm, you can email our service department with any questions or to notify us of the date that your NBN is being installed, so that we can keep an eye on your alarm reporting on that day: service@eclipsesecurity.com.au or call us on 1300 66 11 99.

Does the NBN affect my Monitored Alarm if I have GSM or GPRS Alarm Monitoring?
No, because these types of monitoring do not use a phone landline for communication purposes you will not be affected. However as a precaution, if we monitor your alarm we would like you to call us once the NBN has been installed to ensure that there has been no interference or disconnection of with your alarm monitoring service during the NBN installation.

What do I need to do if my Monitored Alarm Service uses my phone line?
You must tell NBNCo prior to installation, that you have a monitored alarm so that they can install a Uni-V voice port.  In our experience this is not full proof, so you will also need to call us to check that your monitoring service has not been disrupted.

How do I make sure that I have done everything correctly?
Download this checklist to help you: Check List

How can I ensure that my Business Alarm Monitoring Service is not affected by the NBN?

If you already have a system installed you can add a 4G mobile communications module to your system.  If you would like to know more about making the switch, complete the form below and we will call you within 24 hours or call us now on 1300 66 11 99.

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