Security Alarm Monitoring Service is a crucial part of ensuring that businesses are safe and secure 24 hours a day. At Eclipse Security Systems, Alarms are connected to our Grade A1 Monitoring Control Room where an officer will immediately take relevant actions should an alarm be activated or compromised.
Grade A1 is the highest grade awarded by Asial (Industry Association) and means that the Monitoring Control Room has been inspected and compliant with Austrailan Standards AS 2201.2 2004
Instruction of how our Control Room should respond to an event are recorded on your account and these instructions will be followed. Standard practice, should there be an incident that triggers an alarm are that the control room will be to contact individuals who have been provided as a list of contact for such an event. The first person on the list to be reached will provide further instruction or advice to the officer as to how to respond, this could be to simply ignore the alarm if the alarm was triggered by accident or if a breakin is suspected, a patrol may be dispatched to inspect activity and ensure that the property is secure. If a smart alarm is installed the alarm can be verified via a mobile device or via the control room if they have been given access to monitor and verify alarms. Instruction for response can be tailored to the needs of the client or business.
Once a patrol has attended or the alarm has been verified that there is a break-in the Police can be called to attend. Police will not attend an unverified alarm.
Having your business monitored 24 hours is crucial and can reduce damage and reduce the loss of stock due to quick response. Businesses are most vulnerable to burglary after dark and when no one is there and being monitored 24 hours can give business owners peace of mind.
There are different types of Business Security Monitoring, this article will help your choose the right Alarm Monitor for your home or business however if you need CCTV Surveillance Monitoring your should take a look at this article > CCTV Surveillance Monitoring.
How do I know which Alarm Monitoring Package is right for me?
If you have an Agility 3 or Lightsys 2 which are Smart Alarm Systems, you should click here to see packages available.
If you have a conventional detection Alarm System installed, some of the most common brands are: Bosch, NESS, Paradox, DAS, Hills & Honeywell, continue reading below. There are many other brands so if your’s is not listed here you should contact us.
Standard PSTN (Dialer)
PSTN stands for Public Switched Telephone Network which, as it implies, requires a telephone line connection to the alarm panel so that it can send signals through to the Control Room. The main reason for clients choosing this option is the cost, it is on paper the cheapest option of all alarm monitoring services. You will however be charged a standard phone call when the alarm is activated and once a week when the system is tested. If you are on the NBN network you will need a Uni-V voice port installed so that your Alarm can continue to communicate, this will be installed at the time of the NBN change over. All the benefits and inclusions of Standard PSTN are listed below. Click Request Package to find out more and request this service.
Standard 3G Alarm Monitoring
3G Alarm Monitoring (or GPRS) is our most popular type of monitoring that is installed these days, as it doesn’t require a phone line. New Monitoring Clients with existing alarms or wanting to install a new alarm are planning for the NBN roll out in their area. 3G Alarm Monitoring does not require a phone line so therefore alarms are not affected by the NBN when it is installed. Although 3G Alarm Monitoring can seem more expensive there are no phone call costs, these are included. There is also a reduced threat to the monitoring service being interrupted by the phone line being cut. We recommend this option to most new clients, both home and business owners. All the benefits and inclusions of Standard 3G Alarm Monitoring are below. Click Request Package to find out more and request this service.
Commercial 3G Alarm Monitoring
Commercial 3G Alarm Monitoring is as explained above (in 3G Alarm Monitoring), however the test signals are sent more frequently. Instead of sending signal every 12 hours as with the Standard 3G option, Commercial 3G alarm monitoring sends signals every hour (60 Mins). This ensures that commercial premises can identify if there is a issues or interruption with their alarm system much quicker and respond. We would recommend this option to high risk premises and Commercial Premises that are holding high value of stock or items. All the benefits and inclusions of Standard 3G Alarm Monitoring are below. Click Request Package to find out more and request this service.
Additional Benefits or Alarm Monitoring
Added benefits to having alarm monitoring service also includes system management such as power fail or back up battery fail. If we monitor your alarm or you are considering us as your alarm monitoring service provider, we have a dedicated service department will support your service. A technician will get in contact with you should any issues arise and if required, arrange a service call to resolve the problem. If you add maintenance to your alarm monitoring service you will receive one routine maintenance call out (which includes free battery replacement) and priority phone support for just $15 per month.
The monitoring service is also of benefit to businesses that want to track open and closes within their business, users are identified by their pin code. On request a monthly report can be emailed detailing the open and close times.
From just a $1 a day you can have peace of mind that your business is protected 24 hours a day.