FAQ

Does a home alarm system really reduce my chance of being burglarized?

Yes! Studies have shown that homes with alarm systems in them are 3 to 4 times less likely of being burglarized. Burglars look for places without home alarm systems because it's easier and they have less chance of being caught.

What about pets in the home; will I still be able to use my alarm system motions?
All of our alarm systems come with the option of Pet immune detectors. This way small animals up to 35 pounds will not be detected. But it's always a good idea that when you get an alarm system to let your pet run around in front of the detectors to make sure they aren't detected. Even when your alarm system isn't armed, the detector will still have a small red light show when it sees motion.

I am currently renting, can I still get alarm monitoring?
Eclipse Security does not currently offer home alarm systems or alarm monitoring to renters.  Authorisation for the installation of an alarm or monitoring service must come from the property owner.

Why should I test my home alarm system regularly?
You should test your home alarm system at least once a month, preferably once a week. This ensures that everything is working properly in case of an actual emergency. The biggest concern is the phone lines that the alarm system is hooked to. Testing will confirm that your home alarm system has a strong connection to the phones and that the phone lines are working properly. If there ever is a problem that occurs during a test you then can get it fixed before is becomes a serious home alarm issue.

How long has Eclipse Security been in the alarm business?
Eclipse Security has been in business 9 years and during this time we have setup hundreds of alarm systems across Melbourne.

What if my alarm system loses power because of a power failure?
Every alarm system from Eclipse Security comes with a backup battery already installed. This means that during power outages the alarm system will automatically switch to the backup battery. The battery will keep your alarm system powered for up to 24 hours, depending on how much you use the system during this time. After the main power of your home comes back on, the alarm system will begin recharging the backup battery until it is at full power again. During this time the alarm system will report that the battery is low until fully charged.

Does having an alarm system really make my homeowners insurance cheaper?
Yes! Insurance companies know that you are 3 to 4 times less likely to be burglarized by having a home alarm system in your home. This means they are less likely to have to pay large insurance claims on stolen property and are willing to give significant discounts to their customers that get monitored security alarms in their homes or businesses. The level of discount depends on the coverage of the alarm system and the area you live in, for more information contact your insurance company.